BY ACCESSING THIS SITE AND ANY PAGES THEREOF, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW. IF
YOU DO NOT
AGREE TO THE TERMS AND CONDITIONS BELOW, DO NOT ACCESS THIS SITE, OR ANY PAGES THEREOF.
Our business days are Monday through Friday, excluding federal holidays, even if we are open. Any references
found in this Agreement are calendar days unless indicated otherwise.
Cellular Phone Contact Policy
By providing us with a telephone number for a cellular phone or another wireless device, including a number
later connect to a cellular device, you are expressly consenting to receive communications-including but not
prerecorded or artificial voice message calls, text messages, and calls made by an automatic telephone
from us, First Finance International Bank Inc (FFIBI) our affiliates, FFIBI’s affiliates, our agents, and
at that number. This express consent applies to each such telephone number that you provide to us now or in
and permits such calls for non-marketing purposes. Calls and messages may incur access fees from your
You may open your Account at the FFIBI Website (the “Website”) by visiting www.firstfinancebank.com
. The Individual Account is not designed for
and we may close your Account if we determine it is being used for business purposes. We reserve the right
to refuse to
process any transaction(s) that we believe may violate the terms of this Agreement.
By providing a written or electronic signature on a signature card or opening, or continuing to hold an
account with us,
you agree to the most recent version of this Agreement, which is available to you at
www.firstfinancebank.com, or by
calling us at the number listed on the last page of this Agreement.
FFIBI Individual Account Agreement
Who is Eligible for an Individual Account
An FFIBI Individual Account is available to citizens or legal permanent residents in one of the supported
FFIBI (List available of restricted countries at https://www.firstfinancebank.com/restricted-countries);
who are at
least 18 years of age with a valid Governmental ID; and who provide us with a valid residential address (not
Box). You must agree to accept electronic, rather than paper statements- this means; (i) you must keep us
your valid email address; and (ii) you must agree to accept electronic delivery of all account
communications (such as
end-of-year tax forms and electronic statements).
We may use information from third parties to help us determine if we should open your Individual Account.
Open an Account
IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW ACCOUNT. To help the government fight the funding
and money laundering activities, federal law requires all financial institutions to obtain, verify, and
information that identifies each person who opens an Account. What this means for you: When you open an
Account, we will
ask for your name, address, date of birth, and other information that will allow us to identify you. We may
also ask to
see a copy of your driver’s license or other identifying documents like a passport.
The FFIBI Account
The FFIBI Account is the name of our Designated Individual Bank Account offered to our customers and/or
partners. The Account is a personal, checkless account. You may not issue paper checks with the Deposit
Members have the option to open a linked Savings Account (“Savings” or “Savings Account”) which is a
account. Separate terms and conditions apply to the Savings Account: see www.firstfinancebank.com
Account Titling and Ownership
The FFIBI Account may only be owned and titled in the name of one person who may deposit, transfer, or
The Account cannot be owned or titled jointly, by an organization, as Payable on Death (“POD”) or “In Trust
Death or Incapacitation
You or your appointed party, designee, or appointed individual to agree to notify us promptly if you die or
legally incapacitated. We will continue to accept deposits and process transaction instructions into and
Account until we are: (a) notified of your death or adjudication of incompetency and (b) have a reasonable
to act. You agree that even if we have knowledge of your death we may pay or process transactions on your
Account on or
before the date of death for up to ten (10) days after that date unless ordered to stop the payment by
an interest in your Account. We may require additional documentation to confirm any claims made on the
Power of Attorney
You may give another person authority to make transactions on your Account by giving power of attorney to
individual. The account owner and person executing power of attorney over a account are known as the
person granted Power of Attorney for the Principal is known as the “Agent.” We may refuse to accept a power
for reasonable cause, and we may require the Agent to sign an affidavit stating that the power of attorney
us is a true copy and that, to the best of the Agent’s knowledge, the Principal continues to be alive and
that the relevant powers of the Agent have not been amended or terminated. The Principal is responsible to
with any information if an affidavit presented to us is untrue or misleading or if the Agent exceeds the
granted by the Principal in the power of attorney. The Agent is required to notify us in writing if the
or is declared incompetent. The power of attorney will continue in force until a) we receive written
revocation from the
Principal; b) we receive written notification of the Principal’s death or c) we receive written notification
death or incapacity of the Agent.
Our Relationship with You
This Agreement and the deposit relationship do not create a fiduciary relationship.
and are considered part of this Agreement.
General Rules Governing Accounts
The FFIBI Account and your obligations under this Agreement may not be assigned. We may transfer our rights
Agreement. Use of the FFIBI Account is subject to all applicable rules and customs of any clearinghouse or
association involved in transactions. We do not waive our rights by delaying or failing to exercise them at
any time. If
any provision of this Agreement shall be determined to be invalid or unenforceable under any rule, law, or
any governmental agency, local, state, or federal, the validity or enforceability of any other provision of
Agreement shall not be affected. This Agreement will be governed by the laws of Puerto Rico except to the
governed by federal law.
Deposits to the Account
Make deposits to your Account using any of these methods:
Direct deposits or ACH Transfers initiated from an outside financial institution
- No limit to the number of times per calendar day
- No maximum dollar limits
Deposits using an external debit card* (no gift cards or credit cards) from an outside financial institution
- Minimum of $25.00; maximum of $500.00 per calendar day
- Maximum of $2,500.00 per calendar Month
Cash Loads Deposit**
- Available within two (2) hours after loading
- 3 per day, Max $1,000.00 per load; Max $1,000.00 per day; Max $3,000.00 per calendar month
*DIRECT DEPOSITS OR CREDITS USING A DEBIT CARD FROM AN OUTSIDE FINANCIAL INSTITUTION: The recipient’s name
on any such
deposits we receive must match the name of the Account holder. Any such deposits received in a name other
than the name
registered to the Account will be returned to the originator. Deposits using an external debit card from an
financial institution will be available within minutes of a successful transaction.
** THIRD PARTY MONEY TRANSFER services used to load funds to your Account may impose their own fees, per
daily, weekly or monthly limits on the frequency or amount of cash you may load to the Account.
The above may be unavailable or delayed from time to time due to risk-based restrictions, scheduled
to our services, unforeseen circumstances, or outages. First Finance International Bank Inc. will give you
notice if your access to feature changes or is no longer available to you.
No Cash, Paper Checks or Foreign Currency
We are not liable for any deposits, including cash, lost in the mail, lost in transit, or not received by
Cash – We do not accept deposits made in cash. If you mail a cash deposit, the cash will be sent back to the
have for you on file. Cash deposits has to be made through accredited locations and third parties’ offering
services to First Finance International Bank Inc.
Paper Checks – Personal checks, cashier’s checks, and money orders may not be deposited by mail. All checks
orders sent to us for deposit will be returned unless the full amount may be applied towards a negative
which case the check or money order may or may not be deposited to the Account at our discretion.
Foreign Currency – We do not accept deposits in foreign currency. Any deposits received in foreign currency,
check; will be sent back to the address we have for you on file.
Problems That Could Occur with Deposits
Overpayments and Reversals. If funds are deposited or transferred into your Account by mistake or otherwise,
correct the situation by deducting the amount of the deposit from your Account without prior notice to you.
If there are
not enough funds in your Account at that time, your Account could become overdrawn. See the “No Overdrafts”
to Set Off” sections below for more information about what could occur if your Account has a negative
You are not permitted to overdraw your Account. If the available balance in your Account is not sufficient
to cover any
payment or withdrawal you have authorized, we will refuse to process the payment or withdrawal. If your
becomes negative for any reason, you must make a deposit immediately to cover the negative balance. If your
a negative balance for an extended period of time and you have another account with us, we reserve the right
our right to set off. See the “Right to Set Off” section below for details. If your Account has a negative
ninety (90) calendar days or more it will be closed. FFIBI reserves the right to close your Account and any
Account(s) you have opened if you overdraw your Account in violation of these.
Right to Set Off
If your Account balance becomes and remains negative for fifteen (15) days, we can use the funds in any of
to repay the amount owed on the negative balance Account. This means we have the right to set-off any
or contingent, past, present or future that you owe against any account you have with us. Further, you grant
us a lien
on and security interest in the funds on deposit in each of your account(s) as security for all of your
obligations to us, now or in the future. We will notify you if we have exercised our right to set off.
Legal Processes Affecting Accounts
If legal action such as a garnishment, levy, or another state or a federal investigation or legal process
Process”) is brought against your Account, we may refuse to permit (or may limit) withdrawals, transfers,
refunds from your Account until the Legal Process is satisfied or dismissed. Regardless of the terms of such
Process, we have first claim to any and all funds in your Account. We will not contest on your behalf any
Process and may take action to comply with such Legal Process as we determine to be appropriate in the
without liability to you, even if any funds we may be required to pay out leaves insufficient funds to pay a
that you have authorized. Payment is made after satisfying any fees, charges or other debts owed to us. You
you are responsible for any expenses, including legal expenses and fees we incur due to any Legal Process on
Account. We may charge these expenses to your Account. You will indemnify us for any losses if we do this.
Account Holds, Suspensions, and Closures
FFIBI may suspend, freeze, or close your Account for any reason with or without notice. Such reasons
include, but are
not limited to:
- If we, at any time, believe a customer is using the Account Prepaid or Debit Card for fraudulent or
or such member otherwise presents an undue risk to FFIBI as determined in our sole discretion.
- If you use conflicts with any federal, state or local law, rule or regulation, including federal foreign
and sanction rules and anti-money-laundering rules, or with our policies adopted to assure that we comply
laws, rules or regulations.
- If we receive a court order or other Legal Request to suspend or close your account.
- If your non-fraudulent actions nonetheless violate any part of the Account Agreement.
- If our monitoring of your Account detects any such activity, the Account funds will be subject to hold
of the activity by FFIBI. FFIBI may require you and other parties to the activity to produce documents
materials evidencing the validity of the activity. Funds on deposit in any Account are subject to hold at
discretion until the source of such funds and/or the activity is properly verified.
Amendment and Cancellation
We may amend or change the terms and conditions of this Agreement at any time by posting the amended
ww.firstfinancebank.com, and any such amendment shall be effective upon such posting to that Website. The
Agreement is available at www.firstfinancebank.com. You will be notified of any change in the manner
applicable law prior to the effective date of the change. However, if the change is made for security
purposes, we can
implement such a change without prior notice. We may cancel or suspend your Account or this Agreement at any
You may cancel this Agreement by calling 1 (888) 363-1895 to close your Account. Your termination of this
not affect any of our rights or your obligations arising under this Agreement prior to termination.
If your Account is canceled, closed, or terminated for any reason, you may be eligible to receive the unused
which will be returned to you via check sent to the mailing address we have in our records. For security
may be required to supply identification and address verification documentation prior to issuing a refund
fourteen (14) days for processing and mailing. Your check will be mailed to you to the address on file after
processed. In the event the program is canceled, closed, or terminated, we will send you prior notice, in
with applicable law. Specific information and instructions, including how to receive any remaining Account
be in the notice. We reserve the right to refuse to return any unused balance amount less than $1.00.
Account Dormancy and Escheatment
An account that is inactive for a period of time may be considered dormant and is subject to escheatment.
Each state has
varying laws as to when an account is subject to escheatment and we may be required to send the balance in
to the state of your last known address if you are residing in the United States of America. We will make
efforts to contact you before transferring the remaining balance of your Account to the applicable state.
For an Account
with an international address, the funds will be transferred to Puerto Rico.
Electronic statements are available to view and print at firstfinancebank.com. Account statements are
considered to be
correct. Carefully review your statements each statement period and notify us of any errors within sixty
(60) days of
your statement becoming available. You also have a right to obtain a sixty (60) day history of your Account
by calling us at 1 (888) 363-1895, sending us an email at firstname.lastname@example.org, or by writing to us at FFIBI
Service, 252 Avenue Ponce de Leon, San Juan, 00918 Puerto Rico. You will not automatically receive paper
Special Rules for New Accounts
Accounts open less than thirty (30) days or Accounts with a UPI® Prepaid or Debit Card that has not been
a minimal deposit of $50.00 will be limited in functionality.
The FFIBI UPI® Prepaid or Debit Card
You will receive a UPI® Prepaid or Debit Card (“the Card”) with your Account. You acknowledge and agree that
accessible through the use of the Card are limited to the available funds in your Account. You agree to sign
the back of
the Card immediately upon receipt. The expiration date of the Card is identified on the front of the Card.
The Card is
the property of the Issuer and must be surrendered upon demand. The Card is non-transferable and may be
repossessed, or revoked at any time without prior notice subject to applicable law.
Activate the Card
You must activate the card before it can be used. To activate your card, you need to follow the instruction
the letter provided with the card. You may activate it online at ffibi.com.
Personal Identification Number
You will not receive a Personal Identification Number (“PIN”) with the Card. However, you will be prompted
to select a
PIN when you activate it. See the activation instructions in the “Activate the Card” section. You should not
keep your PIN with your Card. Never share your PIN with anyone. When entering your PIN, be sure it cannot be
others and do not enter your PIN into any terminal that appears to be modified or suspicious. If you believe
has gained unauthorized access to your PIN, you should advise us immediately.
Authorized Card or Account Users
You are responsible for all authorized transactions initiated and fees incurred by use of the Card or
Account. If you
permit another person to have access to your Card, Card number(s), Account number(s), or PIN, we will treat
this as if
you have authorized such use and you will be liable for all transactions and fees incurred by those persons.
wholly responsible for the use of your Account according to the terms and conditions of this Agreement.
You may request an additional Card for another person
Your Representations and Warranties
By activating the Card or by retaining, using, or authorizing the use of the Card provided with the Account,
represent and warrant to us that: (i) you are at least 18 years of age (or older if you reside in a country
majority age is older); (ii) you have provided us with a verifiable address (not a P.O. Box); (iii) the
information that you provide to us in connection with the Account is true, correct and complete; (iv) you
copy of this Agreement and agree to be bound by and to comply with its terms; and (v) you accept the Card.
Cash Access and Transaction Limitations
With your PIN, you may use the Card to obtain cash from your Account at any Automated Teller Machine (“ATM”)
Point-of-Sale (“POS”) device, as permissible by a merchant, that bears the UPI®, or NYCE® Acceptance Marks.
transactions are treated as cash withdrawal + transactions. You may use the Card at an ATM and withdraw
funds at a
participating bank (“Over the Counter” or “OTC” withdrawals). ATM and OTC cash withdrawals, funds withdrawn
at a POS,
and purchases are all subject to the $2,500 maximum amount that can be spent on the Card per day.
Transaction Type Frequency and/or Dollar Limits*
ATM Withdrawal No limit to the number of times per day, Up to $1,000.00 per day*
Cash Back at POS No Limit to the number of times per day, Up to $200.00 per day*
Card Purchases (PIN) No limit to the number of times per day, Up to $5,000.00 per day
*Daily limits refer to 24-hour rolling timeframes (for example, Tuesday 2:00 pm – Wednesday 2:00 pm). ATM
and POS device
owner-operators, merchants, and participating banks may impose their own fees and lower limits on cash
You may use the Card to purchase or lease goods or services everywhere UPI® Cards are accepted as long as
you do not
exceed the available balance of your Account. Some merchants do not allow customers to conduct split
the Card is used as partial payment for goods and services and the remainder of the balance is paid with
another form of
legal tender. If you wish to conduct a split transaction and it is permitted by the merchant, you must tell
to charge only the exact amount of funds available in the Account to the Card. You must then arrange to pay
difference using another payment method. Some merchants may require payment for the remaining balance in
cash. If you
fail to inform the merchant that you would like to complete a split transaction prior to swiping the Card,
the Card is
likely to be declined.
If you use the card at an automated fuel dispenser (“pay at the pump”), the transaction may be preauthorized
amount up to $75.00. If the Card is declined, even though you have sufficient funds available, you should
pay for your
purchase inside with the cashier. If you use the Card at a restaurant or for similar purchases, the
transaction may be
preauthorized for the purchase amount plus up to 20% or more to ensure there are sufficient funds available
tips or incidental expenses incurred. A pre-authorization will place a “hold” on those available funds until
merchant sends us the final payment amount of your purchase. Once the final payment amount is received, the
preauthorized amount on hold will be removed. It may take up to seven (7) days for the hold to be removed.
hold period, you will not have access to the preauthorized amount.
All transactions relating to car rentals or hotels are not authorized.
If you use the 16-digit Card number without presenting the Card (such as for mail order, telephone, or
purchase), the legal effect will be the same as if you used the Card itself. For security reasons, we may
amount or number of transactions you can make with the Card. The Card cannot be redeemed for cash. You may
not use the
Card for any illegal online gambling or any other illegal transaction.
Each time you use the Card, you authorize us to reduce the value available in the Account by the amount of
transaction and any applicable fees. Nevertheless, if a transaction exceeds the balance of the funds
available in the
Account, you shall remain fully liable to us for the amount of the transaction and any applicable fees.
You do not have the right to stop payment on any purchase or payment transaction originated by use of the
Card. If you
authorize a transaction and then fail to make a purchase of that item as planned, the approval may result in
a hold for
that amount of funds for up to sixty (60) days.
Transactions made in foreign currencies. If you obtain funds or make a purchase in a currency other than the
which the Card was issued, the amount deducted from the available balance of your Account will be converted
by UPI into
an amount in the currency of the Card. The exchange rate between the transaction currency and the billing
for processing international transactions is a rate selected by UPI from the range of rates available in
currency markets for the applicable central processing date, which may vary from the rate Visa itself
receives or the
government-mandated rate in effect for the applicable central processing date.
You should get a receipt at the time you make a transaction using the Card. You agree to retain, verify, and
your transactions and receipts.
If you need to replace the Card for any reason except at Card expiration, you can do so by calling 1 (888)
through the FFIBI website to request a replacement card. You will be required to provide personal
information which may
include your Account number, 16-digit Card number, full name, transaction history, copies of acceptable
The Card will expire no sooner than the date printed on the front of it. You will not be able to use the
Card after the
expiration date; however, a replacement Card will be automatically mailed to you prior to the expiration of
the Card. If
you need a Card replacement for any reason other than the Card’s expiration, you may request one at any time
following the procedures in the section labeled “Card Replacement.”
Electronic Banking Services
The following feature is available with your Account after it has been open for 30 days or more, and/or your
Card has been activated.
FFIBI internal Transfers
Subject to the terms of this Agreement, your Account includes access to the Internal Transfer Service via
This service allows you to send money to or receive money from other FFIBI clients (“Internal Transfers”).
You will be restricted to a maximum of $500.00 to do an internal transfer to send money until you have
Card and your Account has been open for a minimum thirty (30)-day period that begins on the calendar day
that your first
successful deposit is made to your Account.
Your access to internal transfer is determined by FFIBI in its sole discretion based on the history of any
accounts you have, deposit amounts and other risk-based factors. FFIBI may suspend or terminate your use of
at any time and without prior notice to you. If you violate the terms of services related to Internal
actions may be used as a basis to terminate your Account.
By using the Internal Transfer feature, you agree that you will not post, transmit, distribute, or
any material that: (a) is false, misleading, unlawful, obscene, indecent, lewd, pornographic, defamatory,
threatening, harassing, hateful, abusive, or inflammatory; (b) encourages conduct that would be considered a
offense or gives rise to civil liability or violates these terms and the Agreement; or (c); in our sole
objectionable, restricts or inhibits any person or entity from using or enjoying any portion of Internal
which may expose FFIBI, the Bank, its affiliates or its customers to harm reputational risk or liability of
Using the Internal Transfer Service
To send an Internal Transfer(s), login to FFIBI Website and select ”Internal Transfer” and enter the
recipient’s email address, mobile phone number, or the recipient’s account number (14 Digits) and the
amount you would like to send. Internal Transfers will be applied to the Account associated with the
address, mobile phone number, or Username entered by the sender.
Approved Transfers are automatically debited from the sender’s Account and typically deposited to the
Account within seconds. Internal Transfers will be monitored and may be held, delayed, or blocked if, in
discretion, completing the transfer could result in fraud or another form of financial harm. FFIBI may
additional information to complete an Internal Transfer.
You must make sure the recipient’s email address; mobile phone number or Account Number is entered
accurately to ensure
the Internal Transfer is sent to the correct recipient. The obligation to pay the Internal Transfer will not
by an error in the information entered.
Please note: The email address, mobile phone number or Account Number entered during the Internal Transfer
in your transaction history and on your statement for your reference. A reference field is also available to
personalized message to the recipient. These messages will be visible in your online transaction history but
will not be
included on your monthly statement.
Requesting Funds through Internal Transfer
You may request funds to be transferred to you through Internal Transfer by designating the number of funds
and your selected sender. If the lender approves your request for funds, your request will become the
Transfer and be processed as described below.
Internal Transfer Limits
Internal Transfers may be initiated at any time as long as the transfer request does not exceed the
available balance in
your Account. FFIBI may refuse to process any transaction that exceeds any of the limits described below. If
Internal Transfer is denied because your Account balance is not sufficient, you are responsible for making
payment arrangements with the intended recipient. These are the limits associated with Internal Transfer(s):
Transaction Type Frequency and/or Dollar Limits*
Internal Transfer(s) Send up to a maximum of $20,000.00 per calendar month
Receive up to a maximum of $20,000.00 per calendar month
*All Internal Transfer limits are subject to temporary reductions to protect the security of member Accounts
Internal Transfer Service. Certain members may be eligible for higher transfer limits based on Account
history at our
We may change these limits with notice to you. You can contact our customer service by calling 1 (888)
Canceling Internal Transfers: Prior to sending an Internal Transfer, the sender will be prompted to confirm
transaction. Once the Internal Transfer is sent, it cannot be canceled. It is the sender’s responsibility to
information is accurate prior to confirming the Internal Transfer request.
An Internal Transfer cannot be canceled if sent to another FFIBI member once the transfer is complete.
Liability for Internal Transfers
You are liable for any Internal Transfer sent from your Account except in the case where the Internal
unauthorized, or the Internal Transfer was not properly executed according to your instructions. This means
liable for any transaction made using Internals Transfer, even if you are unsatisfied with an exchange of
If you receive an Internal Transfer and we later determine in our sole discretion that the Internal Transfer
for any reason, (for example, the Internal Transfer was not authorized by the sender) you hereby authorize
us to debit
your Account for the amount of the invalid Internal Transfer. In the event that a negative balance is
created in your
Account as a result of debiting your Account for the invalid Internal Transfer, you hereby authorize us to
from any optional FFIBI other accounts you own in an amount equal to or less than the Internal Transfer.
If you believe your Account has been compromised or that an Internal Transfer from your Account was
your permission, please contact 1 (888) 363-1895 immediately. Please see Section II ELECTRONIC FUNDS
AND SPECIAL TERMS AND CONDITIONS below, where your liability for unauthorized transfers from the Account is
In case of questions related to Internals Transfer Service, please call our customer service at 1 (888)
Electronic Funds Transfer Disclosure and Special Terms and Conditions
Your Account can be used for the purpose of initiating direct deposits (“ACH Credits”) to your Account.
Note: Generally, the recipient’s name on any direct deposit(s) or ACH Credit(s) we receive must match the
name on the
Account. Any direct deposits received in a name other than the name registered to the Account will be
returned to the
originator. FFIBI may in its discretion permit certain government transfers so long as one recipient on the
matches the name on the Account (e.g., tax returns for jointly filed returns).
Limits on ACH Debit Transactions
Cut-off Time – The cut-off time for scheduling ACH transfers is at 1PM Est Time. Any transfer scheduled
cut-off time will be treated as if it were scheduled on the next business day.
ACH Debit Limits – The limitations to the amount of funds that can be transferred from your Account per day
Transaction Type Frequency and/or Dollar Limits
ACH Debits No limits to the number of times per day - Limited to the available Account balance
ACH Credits initiated from FFIBI Website to another bank account you own* No limit to the number of times
per day - Up
to $10,000.00 per day, maximum of up to $25,000.00 per calendar month**
*Acceptance of ACH Credits may vary by financial institution. Please contact the bank you wish to send funds
to prior to
initiating an ACH Credit to determine if restrictions apply.
** This transaction type is not available for Accounts with a FFIBI UPI Prepaid Card that has not been
Electronic Funds Transfer Services
The following terms are used to describe Electronic Funds Transfer (“EFT”) services. “Automated credits” or
deposits” are deposits made to your Account by electronic means. “Automated debits” and “automated payments”
payments authorized by you to be made from your Account by electronic means. “Online Transfers” are the
funds between your FFIBI Account and optional FFIBI Accounts by using our website.
When you accept direct deposits or authorize automatic payments/debits or transfers to or from your Account,
to these terms and conditions.
Other relevant terms and conditions described elsewhere in the Agreement also apply as long as they are
Regulation E or Section II.
Types of Electronic Funds Transfers Available
You may arrange with another party, such as your employer or a government agency, to electronically deposit
funds on a
one-time or recurring basis directly to your Account. Account subject to the established limitations on
transfers. You may use the Card to make purchases at merchants that accept the Card or to obtain cash at
Counter cash, and, subject to availability, cashback at POS terminals. Limitations on Transfers, Amounts,
You may make cash withdrawals and POS purchases, not to exceed the established limits for your Account. See
labeled “Cash Access” and “Transaction Limitations” for details about the limits.
If your Account is closed, blocked, or suspended for any reason, you will not be able to transact using your
(including at an ATM).
Right to Receive Documentation of Electronic Funds Transfers.
Statements. You will have access to an electronic monthly statement that can be viewed on the Website.
Right to Stop Payment of Preauthorized Transfers and Procedures for Doing So.
If you have told us in advance to make regular payments out of your Account, you can stop any of these
To stop a recurring transfer to a merchant you preauthorized to debit your Account, please contact the
request cancellation of the recurring payment.
If the merchant with whom you arranged recurring ACH transfers from your Account is unable or unwilling to
transfer, call FFIBI customer service at 1 (888) 363-1895 or email email@example.com
com to request a stop on such payment.
to stop payment must be received at least three (3) business days before the payment is scheduled to be
made. Such a
stop payment request will cancel a single, i.e. one (1) recurring payment. If you want to permanently stop
payments to a specific merchant, you may be required to put your request in writing and email it to FFIBI
service at firstname.lastname@example.org
within fourteen (14) days
call. If we ask you to put your request in writing, you will need to tell us; the name of the payee, the
of the payment, and the date of the payment. If written stop payment notification is required but is not
fourteen (14) days, only the first payment you notified us of will be stopped, and future payments will not
Notice of Varying Amounts
If these regular payments you make may vary in amount, the person you are going to pay will tell you the
and the amount of the transfer ten (10) days before each payment is scheduled to take place. (You may choose
get this notice only when the payment would differ by more than a certain amount from the previous payment,
or when the
amount would fall outside certain limits you set).
Liability for Failure to Stop Payment of Preauthorized Transfer
If you order us to stop a preauthorized payment three (3) business days or more before the transfer is
scheduled, and we
do not do so, we will be liable for your losses or damages.
Your Liability for Unauthorized Transfers
Contact us at once if you believe your Card, PIN, or Account number has been stolen. Telephoning is the best
minimize your possible losses. If your Card, PIN or Account number has been lost or stolen, or that someone
transferred or may transfer money from your Account without your permission, call 1 (888) 363-1895.
Also, if you become aware of and/or your statement shows transactions that you did not make, notify us at
the procedures stated in the section labeled “Information About Your Right to Dispute Errors. If you do not
within sixty (60) days after you become aware of the transaction(s) and/or the statement was made available
to you, you
may not get back any of the value you lost after the sixty (60) days if we can prove that we could have
from taking value if you had notified us in time. If a good reason (such as a long trip or a hospital stay)
from telling us, we will extend the time periods. If your Card, PIN, or Account number has been lost or
stolen, we will
close your Card and/or FFIBI Account to keep losses down and send you a replacement Card and/or Account
If your Account changes you must immediately notify your employer or any other payors or merchants. You must
them with your new FFIBI Account number to ensure that your direct deposit and/or ACH Debit activity
Our Liability for Failure to Complete Transactions
If we do not properly complete a transaction from your Account or Card on time or in the correct amount
according to our
Agreement with you; we will be liable for your losses or damages. However, there are some exceptions. We
will not be
liable, for instance:
- If through no fault of ours, you do not have enough funds available in your Account to complete the
- If a merchant refuses to accept your Card or Account number
- If an ATM where you are making a cash withdrawal does not have enough cash
- If an electronic terminal where you are making a transaction does not operate properly, and you knew about
when you initiated the transaction
- If access to your Card or Account has been blocked after you reported your Card or Account number lost or
- If there is a hold or your funds are subject to a legal or administrative process or other encumbrance
- If we have reason to believe the requested transaction is unauthorized
- If circumstances beyond our control (such as fire, flood, power failure, strike, labor dispute, critical
provider failure, computer breakdown, telephone line disruption, government or regulatory action, or a
prevent the completion of the transaction, despite reasonable precautions that we have taken; or
Any other exception stated in our Agreement with you
We may disclose information to third parties about your Account, Card or the transactions you make:
Where it is necessary for completing transactions.
In order to verify the existence and condition of your Account or Card for a third party, such as a
In order to comply with a government agency, court order, or other legal or administrative reporting
If you consent by giving us your written permission.
To our employees, auditors, affiliates, service providers, or attorneys as needed.
As otherwise as necessary to fulfill our obligations under this agreement.
Information About Your Right to Dispute Errors
In case of errors or questions about your electronic transactions, call 1 (888) 363-1895 or email us at
email@example.com as soon as you can, if you think your statement or receipt is wrong or if you need more
about a transaction listed in the statement or receipt. We must hear from you no later than sixty (60) days
sent the FIRST statement on which the problem or error appeared.
Tell us your name, Account number and/or 16-digit Card number.
Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe it
is an error
or why you need more information.
Tell us the dollar amount of the suspected error.
If you provide this information orally, we may require that you send your complaint or question in writing
(10) business days.
We will determine whether an error occurred within ten (10) business days after we hear from you and will
error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your
question. If we decide to do this, we will credit your Account within ten (10) business days for the amount
you think is
in error, so that you will have use of the money during the time it takes to complete the investigation. If
we ask you
to put your complaint or question in writing and you do not provide it within ten (10) business days, we may
For errors involving new Accounts; transactions with a merchant’s POS terminal, whether in-person, online,
mail, or otherwise; or foreign-initiated transactions, we may take up to ninety (90) days to investigate
or question. For new Accounts, we may take up to twenty (20) business days to credit your Account for the
think is in error. For errors involving unauthorized preauthorized debits (“ACH”), we will ask you to
complete and sign
an “Affidavit of Unauthorized ACH” and return it to us to assist in our investigation.
We will tell you the results within three (3) business days after completing the investigation. If we decide
was no error, we will send you a written explanation. Copies of the documentation used in the investigation
obtained by contacting us at the phone number or address shown at the beginning of this section.
English Language Controls
Any translation of this Agreement is provided for your convenience. The meaning of the terms, conditions,
representations herein are subject to definitions and interpretations in the English language. Any
may not accurately represent the information in the original English.
For customer service assistance or additional information regarding your Account, please contact:
First Finance International Bank Inc
252 Ponce de León Ave, Suite 1702
Hato Rey, San Juan, PR 00918
1 (888) 363-1895
Member Service agents are available to answer your calls:
Monday through Friday, 9 a.m. to 6 p.m. EST (holidays excluded)
From time to time we may monitor and/or record telephone calls between you and us to assure the quality of
service team or as required by applicable law.
No Warranty Regarding Goods or Services as Applicable
We are not responsible for the quality, safety, legality, or any other aspect of any goods or services you
using your Account.
Any claim, dispute or controversy (“Claim”) arising out of or relating in any way to i) this Agreement; ii)
iii) your acquisition of the Account; iv) your use of the Account; v) the number of available funds in the
advertisements, promotions, or oral or written statements related to the Account, as well as goods or
with the Account; vii) the benefits and services related to the Account; or viii) transactions made using
no matter how described, pleaded or styled, shall be FINALLY and EXCLUSIVELY resolved by binding individual
conducted by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules. This
agreement is made pursuant to a transaction involving interstate commerce and shall be governed by the
Arbitration Act (9 U.S.C. 1-16).
We will pay the initial filing fee to commence arbitration and any arbitration hearing that you attend shall
in the federal judicial district of your residence.
ARBITRATION OF YOUR CLAIM IS MANDATORY AND BINDING. NEITHER PARTY WILL HAVE THE RIGHT TO LITIGATE THAT CLAIM
COURT. IN ARBITRATION, NEITHER PARTY WILL HAVE THE RIGHT TO A JURY TRIAL OR TO ENGAGE IN DISCOVERY, EXCEPT
FOR IN THE AAA CODE OF PROCEDURE.
For a copy of the procedures, to file a Claim or for other information about this organization, contact it
at: AAA, 335
Madison Avenue, New York, NY 10017, or at www.adr.org.
All determinations as to the scope, interpretation, enforceability, and validity of this Agreement shall be
exclusively by the arbitrator, which award shall be binding and final. Judgment on the arbitration award may
in any court having jurisdiction.
NO CLASS ACTION, OR OTHER REPRESENTATIVE ACTION OR PRIVATE ATTORNEY GENERAL ACTION OR JOINDER OR
CONSOLIDATION OF ANY
CLAIM WITH A CLAIM OF ANOTHER PERSON OR CLASS OF CLAIMANTS SHALL BE ALLOWABLE.
This arbitration provision shall survive: i) the termination of the Agreement; ii) the bankruptcy of any
party; iii) any
transfer, sale or assignment of your Deposit Account, or any amounts owed on your Deposit Account, to any
or entity; or iv) closing of the Deposit Account. If any portion of this arbitration provision is deemed
unenforceable, the remaining portions shall remain in force.
IF YOU DO NOT AGREE TO THE TERMS OF THIS ARBITRATION AGREEMENT, DO NOT ACTIVATE OR USE THE CARD OR ACCOUNT.
CALL 1 (888)
363-1895 TO CLOSE THE ACCOUNT AND REQUEST A REFUND, IF APPLICABLE.
The FFIBI Account is not an interest-bearing account. No interest will be paid.
Minimum Balance Requirements – A initial deposit of $50.00 is required to open an Account. You may deposit
you wish when opening the Account, however, the Account will remain in a new account status until thirty
(30) days after
the Account has received a posted deposit. See Section IV.13. labeled “Limits and Funds Availability” for
Minimum and maximum withdrawal limitations apply. See the section labeled “Cash Access and Transaction
full information regarding these limits.
Mobile Check Deposit
Description of Service and Consent Mobile check deposit (“Mobile Deposit”) is currently not offered by FFIBI
eligible to make deposits to your Account remotely.
Fee applies to both ATM and Over the Counter “OTC” withdrawals ($4.00 per transaction). If you use an ATM
NYCs Alliance networks for any transaction, including a balance inquiry, you may be charged a fee by the ATM
even if you do not complete a withdrawal. This ATM fee is a third-party fee amount assessed by the
operator only and is not assessed by us. This ATM fee amount will be charged to your Account.
General Funds Availability
Information contained in this section is provided to assist you in understanding our Funds Availability
deposits into accounts opened through the Bank are processed at a Bank processing facility.
We make funds available according to the type of deposit and when the funds are applied or credited to your
Some types of deposits may not be available for immediate use. When we delay the availability of funds or
place a hold
on a deposit made to your Account, you may not withdraw those funds, and we will not use them to pay any
debts, such as
ACH transfers or payments, Checkbook transactions, or transactions using your Card during the hold period.
We have the
right to refuse any deposit.
If final payment is not received on any item you have deposited into your Account, or if any direct deposit,
transfer credit is returned to us for any reason, you agree to pay us the amount of the returned item.
The length of the delay in the availability of funds varies depending on the type of deposit.
The length of the delay in the availability of funds is counted in business days from the day your deposit
is applied to
your Account. For purposes of these disclosures, our business days are Monday through Friday. Federal
holidays are not
included. Deposits received by midnight EST Time will be considered current-day deposits. Any deposits
that time will be processed the following business day.
Same Day Availability
Funds received from preauthorized electronic payments or other preauthorized electronic payments will be
the day the deposit is applied to your Account. ACH Credits received from an external bank account will be
the Account when we have verified the external account and received payment on collected funds. Once the
applied to the Account, they will have same-day availability.
Electronic transfers depositing into the Account initiated through the Website may take up to five (5)
from the date of the initial request but will post on the payment date of the deposit once the money has
FFIBI Online & Mobile Application Terms and Conditions.
Please read the following terms and conditions very carefully. If you do not agree with the following terms
conditions, do not download or install this software. By downloading, installing or using this software or
thereof, you agree to the following terms and conditions.
Use of the FFIBI Application
This agreement (“Terms”) is entered into between you and First Finance International Bank Inc., (“FFIBI”),
managing the FFIBI Individual Deposit Account. Subject to the provisions of these Terms, you are hereby
non-transferable right to use this Web Mobile software (“FFIBI Web Mobile Access & future Application”)
personal, non-commercial purposes.
You may not use the FFIBI Mobile Application in any manner that may impair, overburden, damage, disable or
compromise (i) First Finance International Bank Inc.’s services; (ii) any other party’s use and enjoyment of
Finance International Bank Inc.’s services; or (iii) the services and products of any third parties
limitation, any device through which you access the FFIBI Mobile Application (the “Authorized Device”). You
comply with all local laws and regulations governing the downloading, installation and/or use of the FFIBI
Application, including, without limitation, any usage rules set forth in the online application store terms
From time to time, FFIBI may automatically check the version of FFIBI Mobile Application installed on the
Device and, if applicable, provide updates for the FFIBI Mobile Application (“Updates”). Updates may
limitation, bug fixes, patches, enhanced functionality, plug-ins and new versions of the FFIBI Mobile
installing the FFIBI Mobile Application, you authorize the automatic download and installation of Updates
and agree to
download and install Updates manually if necessary. Your use of the FFIBI Mobile Application and Updates
governed by these Terms (as amended by any terms and conditions that may be provided with Updates).
First Finance International Bank Inc. reserves the right to temporarily disable or permanently discontinue
any and all
functionality of the FFIBI Mobile Application at any time without notice and with no liability to you.
For the avoidance of doubt, agreement to these Terms is solely between First Finance International Bank Inc.
and you. If
you need to contact First Finance International Bank Inc about the FFIBI Mobile Application, you may do so
(888) 363-1895 or by emailing firstname.lastname@example.org.
As a condition of using the FFIBI Mobile Application, you acknowledge that additional agreements may be in
governs your relationship with First Finance International Bank Inc., including but not limited to the FFIBI
Electronic Communication Agreement, each of which is hereby incorporated by reference. You acknowledge and
these agreements may be updated from time to time, without prior notice. Any such change(s) will be
effective as soon as
First Finance International Bank Inc. posts a revised version of the applicable agreement. In the event of
irreconcilable conflict between these Terms and other agreements, these Terms will govern, solely with
regard to the
conflicting provisions and solely to the extent of such conflict.
First Finance International Bank Inc. may track and archive certain information regarding your use of the
Application (“Use Information”). Use Information may be stored and processed in the United States or any
in which First Finance International Bank Inc. or its agents maintain facilities. By using the FFIBI Mobile
you consent to the collection of your Use Information and to any transfer of your Use Information outside of
You hereby acknowledge that First Finance International Bank Inc. owns all rights, titles, and interests in
and to the
FFIBI Mobile Application and to any and all proprietary and confidential information contained therein
Information”). The FFIBI Mobile Application and FFIBI Information are protected by applicable intellectual
other laws, including patent law, copyright law, trade secret law, trademark law, unfair competition law,
and any and
all other proprietary rights, and any and all applications, renewals, extensions and restorations thereof,
hereafter in force and effect worldwide. You agree that you will not (and will not allow any third party to)
adapt, translate, prepare derivative works from, decompile, reverse engineer or disassemble the FFIBI Mobile
or otherwise attempt to derive source code from the FFIBI Mobile Application; (ii) copy, distribute,
transfer, sell or
license the FFIBI Mobile Application; (iii) transfer the FFIBI Mobile Application to, or use the FFIBI
Application on, a device other than the Authorized Device; (iv) take any action to circumvent, compromise or
security measures implemented in the FFIBI Mobile Application; (v) use the FFIBI Mobile Application to
transfer, retransmit or transcode Content (as defined below) or any other content in violation of any law or
rights; (vi) remove, obscure, or alter First Finance International Bank Inc.’s (or any third party’s)
trademarks, or other proprietary rights notices affixed to or contained within or accessed through the FFIBI
Content made available through the FFIBI Mobile Application (“Content”) is protected by applicable
rights and is the property of First Finance International Bank Inc., its third party licensors and partners
applicable), and other entities that provide such content to First Finance International Bank Inc. You may
enable others to) copy, distribute, display, modify, or otherwise use the Content except as it is provided
through the FFIBI Mobile Application hereunder. First Finance International Bank Inc. and its licensors make
representations or warranties regarding the accuracy or completeness of the Content.
First Finance International Bank Inc. does not represent that the FFIBI Mobile Application is appropriate or
for use in any geographical location. Any entity choosing to use the FFIBI Mobile Application is solely
compliance with all applicable laws. The FFIBI Mobile Application is subject to U.S. export controls and may
downloaded, exported, or re-exported: (i) into (or to a national or resident of) Burma, Cuba, Iran, North
Syria, Libya, or any other country with respect to which the United States maintains trade sanctions
shipment of goods; or (ii) to anyone on or acting on behalf of an entity on the U.S. Treasury Department’s
Specially Designated Nationals and Blocked Persons or the U.S. Commerce Department’s Denied person List or
or included in General Order 3 (15 C.F.R. Part 736, Supplement 1), which prohibits exports to Marrow General
affiliated entities, and persons, and specified persons involved in the manufacture or sale of Improvised
Devices (together referred to as “U.S. Prohibited Party Lists”). By downloading and/or using the FFIBI
Application, you represent and warrant that you are not (a) located in or a national or resident of any
above that is subject to U.S. trade sanctions, or (b) on any U.S. Prohibited Party List or acting on behalf
person or entity on any such list.
You may terminate acceptance of these Terms at any time by permanently deleting the FFIBI Mobile Application
entirety from the Authorized Device, whereupon (and without notice from First Finance International Bank
rights granted to you herein will automatically terminate. If you fail to comply with any provision of these
rights granted to you herein will automatically terminate. In the event of such termination, you must
the FFIBI Mobile Application from the Authorized Device.
You agree to hold harmless and indemnify First Finance International Bank Inc. and its subsidiaries,
officers, agents, and employees (and their subsidiaries, affiliates, officers, agents, and employees) from
any claim, suit or action arising from or in any way related to your use of the FFIBI Mobile Application or
violation of these Terms, including any liability or expense arising from all claims, losses, damages,
litigation costs and attorneys’ fees, of every kind and nature. In such a case, First Finance International
will provide you with written notice of such claim, suit, or action.
Entire Agreement; Revisions to Terms.
First Finance International Bank Inc. may, from time to time, modify these Terms. Such modifications shall
or any other authorized FFIBI Mobile Application distribution location. You can determine when these Terms
revised by referring to the “LAST UPDATED” legend at the top of then-current version of the “FFIBI Mobile
Your use of the FFIBI Mobile Application following such changes constitutes your acceptance of the revised
Application distribution location.
Updated March 09, 2021 Copyrighted work of FIRST FINANCE INTERNATIONAL BANK INC. © 2021 all rights reserved.